Christine handles your post-call follow-ups, rate lock deadlines, and pipeline updates right from iMessage. Stop losing referral relationships to admin delays and keep your loan files moving while you focus on closing.
You promised to send the Hendersons a comparison of 3 rate scenarios and email their insurance agent for the declaration page, but your next client is already in the lobby. Those tasks won't get done until 8pm.
The Martinez file locks expire next Tuesday, and you think the Chen file is Wednesday, but you haven't checked since Monday. One missed lock extension last quarter cost your client $2,800 in rate difference.
$1,500-3,000 client cost per missed rate lock
You have 18 active files but can't quickly tell which are at pre-approval, which are in underwriting, and which are clear-to-close. The answer is scattered across your inbox, LOS system, and three yellow sticky notes.
2 hours per week manually updating pipeline status
Agent Sarah Kim referred the Okafor deal two months ago. You meant to send a thank-you note and a closing gift card but it's been three weeks since closing and you still haven't — now it's awkward.
Voice-note action items immediately after borrower calls. Christine pulls out specific tasks like sending rate sheets or ordering appraisals and adds them to your queue.
You text Christine
“Send 3 rate scenarios, email State Farm for dec page, schedule appraisal”
Never miss an extension window again. Text Christine a lock expiration date, and she reminds you 3 days prior and again the morning of to secure the rate.
You text Christine
“Martinez rate lock expires Tuesday March 18”
Draft and send professional requests for pay stubs, bank statements, or letters of explanation instantly without switching tabs or typing templates.
You text Christine
“Email Chen borrowers asking for last 2 pay stubs and bank statement”
Keep your Google Sheets pipeline tracker current by texting file movements. Christine updates stages from 'pre-approval' to 'clear-to-close' automatically.
You text Christine
“Okafor file moved to clear-to-close, closing date April 2”
Schedule closings, inspections, and lender meetings with full address and file details included in the invite so you don't double book.
You text Christine
“Schedule Okafor closing April 2 at 2pm at First American Title”
Maintain realtor relationships by generating personalized thank-you documents for closed loans based on simple text prompts about the agent and deal.
You text Christine
“Draft thank you note to Sarah Kim for Okafor referral”
Cancel anytime. No contracts.
“I used to miss rate lock extensions because I was stuck in back-to-back buyer calls. Christine now texts me every Monday with my expiring locks. Last month she saved a 5.75% rate for the Garcia family that I would have missed.”
Marcus Thorne
Independent Mortgage Broker, Denver CO
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Pre-filled meeting notes template with profession-specific sections. Copy and use instantly.
Christine lives in iMessage. Text her your tasks, she handles the rest. 11 hours of admin work per week becomes minutes.