Terms of Service

Last Updated: February 20, 2026

These Terms of Service ("Terms") govern your access to and use of the Cora AI secretary service, the website at corahelps.net, and any related applications or services (collectively, the "Service") provided by Cora ("we," "us," or "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Service Description

Cora is a managed AI secretary service that operates through WhatsApp and connects to your Google Workspace (Gmail, Google Calendar, Google Docs, Google Sheets, and Google Drive). The Service:

• Receives your instructions via WhatsApp messages, voice notes, and photos.
• Processes your instructions using AI models within Trusted Execution Environments (TEEs).
• Executes actions on your behalf across your connected Google Workspace accounts (sending emails, creating documents, updating spreadsheets, scheduling events, etc.).
• Learns your preferences, writing style, and workflows over time (on paid plans) to provide increasingly personalized assistance.

Cora is an action-based service. Each discrete task performed on your behalf counts as one "action." Your plan determines how many actions you can use per month.

2. Eligibility

You must be at least 18 years old (or the age of legal majority in your jurisdiction, whichever is higher) to use the Service. By using the Service, you represent and warrant that:

• You meet the age requirement.
• You have the legal capacity and authority to enter into these Terms.
• Your use of the Service will not violate any applicable law or regulation.

3. Account Registration and Security

3.1 Account Creation

You create an account by signing in with Google OAuth. You must provide accurate and complete information. You may not create an account on behalf of someone else without their permission.

3.2 Account Security

You are responsible for:

• Maintaining the security of your Google account credentials.
• All activity that occurs under your account.
• Notifying us immediately at [email protected] if you suspect unauthorized access to your account.

We are not liable for any loss or damage arising from unauthorized use of your account.

4. Your Data and Privacy

4.1 Data Ownership

You retain full ownership of your data, including your Google Workspace content, WhatsApp messages, and any content created or modified by Cora on your behalf.

4.2 Limited License to Us

You grant us a limited, non-exclusive, non-transferable license to access, process, and transmit your data solely for the purpose of providing the Service. This license terminates when you delete your account.

4.3 TEE Processing

All user data is processed within Trusted Execution Environments (TEEs) — hardware-secured enclaves where data is encrypted in use. Our team cannot access your data in plaintext.

4.4 No Training on Your Data

We do not use your private data (WhatsApp messages, Google Workspace content, action history, or personalization data) to train, fine-tune, or improve public AI models.

4.5 Privacy Policy

Our collection and use of personal information is described in our Privacy Policy. By using the Service, you agree to our Privacy Policy.

5. Plans, Pricing, and Billing

5.1 Plans

We offer the following plans:

Plan features, limits, and pricing are subject to change. We will provide at least 30 days' notice before any pricing changes take effect for existing subscribers.

5.2 Action-Based Billing

One action equals one discrete task performed by Cora on your behalf (e.g., sending an email, adding a spreadsheet row, creating a document, processing a receipt). Overage beyond your plan's monthly action limit is billed at $0.15 per additional action.

5.3 Payment Processing

All payments are processed by Stripe in USD. We never store your full credit card information.

5.4 Recurring Billing

Paid subscriptions renew automatically at the end of each billing cycle (monthly or yearly) at the then-current rate unless you cancel before the renewal date.

5.5 Yearly Billing

If you choose yearly billing, you pay the full annual fee upfront for 12 months. The yearly rate applies for the duration of the paid term.

5.6 Failed Payments

If a payment fails, we will notify you and may retry the charge. If payment is not received within a reasonable period, we may suspend or downgrade your account. You remain liable for any outstanding charges.

6. Cancellation and Refunds

6.1 Cancellation

You may cancel your subscription at any time. Upon cancellation:

• Monthly subscriptions: Your access to paid features continues until the end of the current billing period. No prorated refund is issued for the remaining days.
• Yearly subscriptions: Your access continues until the end of the current calendar month. A prorated refund is issued for remaining unused full months.

After your paid period ends, your account reverts to the Free plan.

6.2 Refund Policy

• Within 7 days of initial purchase: If you have used fewer than 20% of your action quota and the Service does not function as described, you may request a full refund.
• After 7 days: Charges are non-refundable, except where required by applicable law.
• Overage charges: Consumed action overage charges are non-refundable.

To request a refund, contact [email protected] with the subject "Refund Request." We will review your request within 3 business days. Approved refunds are returned to the original payment method within 5-10 business days.

6.3 Billing Disputes

Please contact [email protected] before filing a dispute with your bank or card issuer. Filing a chargeback without first contacting us may result in account suspension.

6.4 Data After Cancellation

You are responsible for exporting your data before your subscription ends. After cancellation, your personalization data and action history may be permanently deleted at any time. Account data is deleted within 30 days of account deletion per our Privacy Policy.

7. Acceptable Use Policy

You agree to use the Service responsibly and lawfully. You must NOT:

• Use the Service for any purpose that violates applicable local, state, national, or international law or regulation.
• Send spam, phishing messages, or unsolicited bulk communications through Cora.
• Use Cora to harass, threaten, defame, or harm others.
• Attempt to gain unauthorized access to the Service, other accounts, or third-party systems.
• Upload or transmit viruses, malware, or malicious code.
• Use the Service to store, process, or transmit content that is illegal, obscene, or harmful to minors.
• Attempt to reverse-engineer, decompile, or disassemble any part of the Service.
• Circumvent plan limits, resell access, or redistribute the Service without our written consent.
• Interfere with or disrupt the Service, its infrastructure, or other users' access.
• Use the Service in a way that creates excessive load on our infrastructure (as determined by us in our reasonable discretion).
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

Violations of this policy may result in immediate suspension or termination of your account, and we may report illegal activity to law enforcement.

8. Third-Party Services

The Service integrates with third-party services including Google Workspace, WhatsApp (Meta), Stripe, and AI model providers. Your use of these services is governed by their respective terms of service and privacy policies. We are not responsible for:

• The availability, accuracy, or functionality of third-party services.
• Changes to third-party APIs, pricing, or terms that may affect the Service.
• Data breaches or security incidents at third-party providers.
• Content generated by AI models, which may occasionally be inaccurate or inappropriate.

You are responsible for complying with the terms of any third-party service you connect to Cora.

9. Intellectual Property

9.1 Our Property

The Service, including its software, design, interface, branding, documentation, and underlying technology, is owned by Cora or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works of any part of the Service without our written permission.

9.2 Your Content

You retain ownership of all content you create, upload, or generate through the Service. You grant us a limited license to host, process, and transmit your content solely for the purpose of providing the Service, as described in Section 4.

9.3 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use that feedback for any purpose without obligation to you.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR ACTIONS PERFORMED BY CORA.

Cora is an AI assistant. Actions performed by Cora are based on AI interpretation of your instructions. While Cora seeks your confirmation before executing actions, you acknowledge that AI systems can misinterpret instructions, produce inaccurate results, or make errors. You are responsible for reviewing and approving actions before they are executed.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CORA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or goodwill.
• Business interruption.
• Cost of substitute services.
• Damages resulting from actions taken by Cora on your behalf.
• Damages arising from AI-generated content or recommendations.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Cora and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any applicable law or third-party rights.
• Content you create, upload, or transmit through the Service.
• Actions executed by Cora on your behalf that you authorized or approved.

13. Service Availability

We strive for high availability but do not guarantee 100% uptime. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice when possible).
• Unscheduled maintenance or security patches.
• Infrastructure incidents.
• Third-party service outages (Google, WhatsApp, AI providers, Stripe).
• Force majeure events (natural disasters, pandemics, war, government actions, or other events beyond our reasonable control).

We are not liable for any damages resulting from Service unavailability.

14. Termination

14.1 By You

You may stop using the Service and delete your account at any time by contacting [email protected] or through the account settings.

14.2 By Us

We may suspend or terminate your account immediately, with or without notice, if:

• You violate these Terms, including the Acceptable Use Policy.
• Your account poses a security risk to the Service or other users.
• We are required to do so by law.
• We discontinue the Service (with reasonable notice).

14.3 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately.
• We may delete your data in accordance with our Privacy Policy.
• Sections that by their nature should survive termination will continue to apply, including: intellectual property, disclaimer of warranties, limitation of liability, indemnification, governing law, and dispute resolution.

15. Dispute Resolution

15.1 Informal Resolution First

Before initiating any formal legal proceeding, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

15.2 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

15.3 Jurisdiction

If informal resolution fails, any dispute shall be resolved in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

15.4 Class Action Waiver

To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

16. Modifications to These Terms

We may update these Terms from time to time. When we make material changes:

• We will update the "Last Updated" date at the top of this page.
• We will notify you by email or through a prominent notice on the Service at least 30 days before the changes take effect.

Your continued use of the Service after the effective date constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription before the effective date.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published on the Service, constitute the entire agreement between you and Cora regarding the Service.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without your consent in connection with a merger, acquisition, or sale of assets.

17.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

18. Contact Us

If you have questions about these Terms, contact us at:

• General inquiries: [email protected]
• Legal matters: [email protected]
• Website: https://www.corahelps.net